Testimonials
At Tony Ward, we pride ourselves on our fantastic customer service. If you have any comments or feedback, please complete the form below.
Alternatively, you can send an email to a member of our friendly staff using the contact us page.
Your customer service had been excellent- keeping me informed and sending me delivery details.
I wish you every success in your business.
It has far exceeded my expectations and have recommended your company to other family members.
Thank you Claire, the delivery driver for his assistance and everyone at Tony Ward Garden Furniture. a super service.
We are most impressed with everything to do with the product and it's delivery.
It is a beautifully made piece of kit, and easily put into place.
The delivery man was very helpful so all in all you have two very satisfied customers.
It was delivered through the house into the back garden. Would highly recommend this business.
Thank You
The structures are well made and very attractive and the staff are extremely pleasant and helpful. I can thoroughly recommend this company.
I wanted to say how delighted I am with your most wonderful table & chair-which feels like I'm sitting in a royal throne :-)
The table is of stella build a 40 stone person could dance on it safely and a patio parasol in the centre hole would be fine in a wind.
Your delivery driver was a wonderful gent who went the extra mile to bring the heaviness into my garden- SINGLE HANDED bravo!
5 Stars *****
A Happy Customer
The ordering and delivery process was great with no issues at all. I would 100% recommend Tony Ward without hesitation.
Delivery promptly, I wasn't home when my bridge arrived, but instead of just leaving it on my driveway, delivery man carried around my house and left it adjacent to my pond. Quality of bridge is excellent. Thoroughly recommend this company.
I found the whole experience of dealing with you very easy and your customer service was first class. It was a pleasure to be given such timely and friendly service and a quality product that was competitively priced. Thank you
The delivery man was very polite and helped me offload the item in my rear garden. The bridge has now been sited and looks amazing. Excellent quality and certainly value for money. Highly recommend and would certainly use again should the occasion arise.
It has been a pleasure dealing with your company and I have already recommended you to a friend!
Oh my goodness I'm so happy I did absolutely fantastic, very very happy, the delivery guy was so helpful and so polite.
I would highly recommend this company, even when I called for more information the lady on the other end of the phone was so polite and helpful.
Thank You Thank You Thank YOU.
Fantastic customer service, such a pleasure I can thoroughly recommend. Thank you so much.
Well made and just perfect for my cottage garden, once again thank you for excellent service.
Nice to deal with a company that meets it's promised deadlines with quality product as advertised.
It's exactly as described and absolutely Perfect for our needs.
The whole buying process went smoothly and the office staff and delivery driver were so lovely and helpful.
We are really pleased with our purchase, so thank you to all concerned.
The children absolutely love them and use them for all sorts of role play.
They are one of the best pieces of play equipment and add a touch of elegance to the nursery gardens. They were excellent value when compared with other nursery equipment suppliers. Thank you so much,
From ordering to delivery was a breeze. I would recommend them wholeheartedly, I did alot of research before I decided, and I couldn't be more happier. We stained ours black, eventhough it looked beautiful natural, it didn't go with my garden scheme.
Thank you so much.
It is absolutely super and my son put it in in an afternoon.
I can recommend Tony Ward Furniture it is great quality at a competitive price, beautifully wrapped and thoughtfully delivered. Many Thanks indeed.
In over 20 years I have genuinley never gone out of my way to contact a supplier to commend them on quality of their product after installation. The installation couldn't have been made any simpler, with full instructions, the build quality of the products and the fixings supplied created significant savings on labour costs to the customer. I have already recommended Tony Ward's to another customer for a bespoke tree seat. Keep up the good work and please pass on this feedback to your bridge building team.
Just wanted to say a big thank you for my beautiful bridge which was delivered by a gentleman yesterday afternoon who was very helpful. So pleased with my item from you and it looks so lovely over my pond and a really nice feature for my garden.
Thank You
And thank you for my excellent garden table! I have only just been able to assemble it, with the help of friends, and am very pleased to have such a sturdy, well made piece of furniture.
Best Wishes
Fay
Many Thanks indeed and well done to everyone involved.
Best Wishes
Simon
Thanks Adam
Thanks Again
Gives our garden a wonderful look adjacent to our pond and bod garden.
Ordered 3 Seater Bench, Coffee Table and Heavy Garden Table. All delivered within quoted delivery times.
We are so pleased and they look so good in the garden. We would certainly recommend Tony Ward Garden Furniture and thank Claire for such lovely return emails.
Many Thanks
Hugh
Thanks for your outstanding service, always a friendly reply from staff at TW furniture.
It looks really good and has exceeded our expectations.
Many Thanks
Kept informed of progress, bridge arrived securely packaged and so easy to install, it was assembled in a couple of hours but is exceptionally robust. My Mother now has a safe route to the bottom of the garden. Thank you very much Tony Ward Furniture
It looks fab in our garden.
In a year of great hassle and disappointment, this bridge has been a wonderful little piece of positive cheer!
Thank you and Happy New Year To You all
A big Thank You
My bridge arived today, even sooner than you had thought, and I am so pleased with it!
Thank you so much for making it. It is beautiful, the delivery men were really helpful too, so it is already in postition.
Thank goodness, as the last bridge was rotting and I was sure to plunge in the water anytime soon
Many thanks
Kind Regards
Fiona
Our new bridge was delivered well packaged (so no damage by couriers) and on unwrapping exactly as described, really well built, sturdy and properly treated (not just a quick dip). Having just laid it into place I cannot thank you enough as it looks as good as it fits.
Many thanks Paul and Denise Betts
Just to thank you for our bridge, which arrived last week and was put together (with help of son and grandson) at the weekend. It looks very sturdy and rustic and adds new dimension to our tiny pond and garden.
Many Thanks John & Helen
Just to sa a MASSIVE thank you from all of us for the two fabulous bridges, parents are so thrilled with them.
We REALLY appreciate the speed at which you supplied these to us and we will most certainly be recommending you to anyone we know that need a bridge!
Very Best Wishes
Sarah
It is now in place and looks as though it has always been there! Robust construction, good design, easy to construct. Thank you
It was so easy to assemble, as almost all the work was already done by you.
I am thankful that you were prepared to make the bridge slightly narrower, which saves the plants on both sides of the bridge.
This morning we had our garden bridges delivered by a very friendly and helpful chap.
We are absolutely delighted with them, the quality and sturdiness was much better than we had expected, I'll also add the customer service was great aswell.
It's nice to be able to support a family business, especially during this current pandemic.
Kind Regards
Dan
I just wanted to thank you for the bird table we recieved on Monday. We put it together yesterday it is absolutely lovely and so well made.
I hope you manage to resolve your wood supply issues soon.
Best Wishes
Alison
With a little help from a neighbour, and excellent instructions and craftmanship, the bridge easily went together and is now in situ. It helps that there has not been any substantial rain here for ages so the stream bed is dry!!
Thank you Tony Ward Ltd for a really good quality garden bridge and exellent service. Will recommend you to friends and family.
Very professional service, thanks to Claire and all at Tony Ward Ltd delighted with my table and chairs.
Will be back soon.
Keep Safe!
Lee McComiskie
Thankyou for my bridge, regatta 12ft it arrived early afternoon and was very easy to put the slats in.
It is waiting to go across my pond tomorrow as the bricks were only concreted in today.
It will look good and will also provide a bit of shade for the pond.
Thank you
Delia
Ordered a rustic bench and garden table which arrived well packed and of excellent quality.
Both have enhanced the new space we have created in the garden.
I am absolutely thrilled with it.
I can only hope it will bring as many years of joy and laughter, enjoying the company of close family and friends assembled around it, as there has been with the picnic bench that you supplied to me over two decades ago.
Please pass on my regards to all involved in the endeavour.
Good luck and stay safe.
Kind Regards
Tim Spavin
Great Quality workmanship which I'm sure will last many years. It far exceeds what is available in retail stores for quality, design and price.
I know where to come for anything else I may need.
Kind Regards
Mr George
Just wanted to sne dmy many thanks on great workmanship and service. Really pleased with my bridge.
Fits Perfectly
Just to express my delight with the 9ft Monet Bridge arrived safely packed.
Clear concise instructions for construction, excellent tolerances as it fitted perfectly the first time. Completing the slatted deck was no problem but leaving the customer to do so was a good idea as I at 83 years old, was able with my gardener to lift the bridge into position with the handrails on, with slats aswell I doubt that I could have lifted it.
I have no hesitation in recommending your company products.
Yours Sincerely
J.C.Clemence
After seeing a couple of bridges in garden centres I'm happy I chose your company now, none compared to your worknmanship, I will definately recommend your company to family and friends.
Thank you again.
Alison & Clive
Thanks Marilyn
Thank you so much for our bridge, We are really pleased with it. It looks fantastic and was a perfect fit.
It fits perfectly in the spot we picked it for.
Thanks Stephen
I just wanted to say a huge thank you for the safe delivery of our bridge! We are absolutely delighted with it and it has exceeded our expectations.
I will certainly endorse your company as the service, commumnication and quality of your product is first class!
Once Again, Thank you, Stay safe and all the best!
Many Thanks and just a quick note to confirm safe delivery of the rustic bridge last friday.
I have now assembled it and it is in it's place-perfect fit. I am absolutely delighted with the quality of the bridge-top class product.
The service from Tony Ward Furniture has been great, and I wish you, Adam and your family all the best for a safe and prosperous future during these difficult times.
Many Thanks Again
Many thanks
Thank you
Thanks
Pete
Just a quick thank you for the garden table that came this moring, Very happy with the quality of the wood was easy to assemble and looks great.
Received the bridge today and just wanted to say thank you.
Fit perfectly and very well made. The kids love using this to get to their trampoline.
The bridge arrived at 18.10, thank you very much, it fits the position spot on and looks epic. Made my day.
Cheers
Thanks Adam & Staff
Thanks Again Bob
I recieved my bridge a while ago now and have meaning to contact you to tell youhow pleased we are with it.It wasn't the cheapest but is of really good quality. One satisfied customer.
Thank you
Best Regards
Michael
I would like to thank you very much for the excellent swing bench that you provided me with for my wifes 60th birthday. The bench is of excellent quality and build and my wife absolutely loved it, as does everyone else who has a swing on it, especially with the fine weather that we have had of late.
Thanks Again
and best regards
Ian
Just a note to say thanks for the efficient way in which you completed out order, arrived as informed and product in excellent order.
Many Thanks
Just wanted to say thank you for all your help, express delivery and quality product.
Kind Regards
Pete
Once again thank you for your messages keeping me updated and the bridge looks lovely.
kind regards
Bruce
Thank's VERY much
Thank you
Just wanted to say how much we love our bridge! Beautifully made - sturdy but attractively designed, great value for money. Everbody loves walking over it, its a real delight.
Thank you
The bridge arrived and I have installed it today.
Absolutely delighted! Fantastic design, quality and ease of assembly.
So that you are aware, the "documents enclosed" wallet was empty on delivery so I do not have your
brochure and receipted paperwork. No problem for me whatsoever but thought I should let you know. If I need another bridge or related product I will be in touch.
Best regards
Andrew
Further to our telephone conversation today, as promised I am forwarding the photo of the bridge taken in our garden, it is very beautiful.
We are looking forward to receiving the Rose Arches thankyou for sending the receipt of the payment.
Take care
Doreen Hayhurst
Bronwyn
Regards Peter and Beryl Hopkins
Thankyou for the delivery notification. It arrived in good order and is excellent. We are very pleased with its good sturdy construction and already looks great even before I finish landscaping arount it.
Thankyou Lyn and Tony
Many thanks for all your help ... Bridge arrived and we love it! ... even better in real life!
Best Wishes
Just to let you know that the seats arrived safely. They were in the back garden when I arrived home. I was very pleased to see that they did not require any assembly as I am a lady of a "certain age" and would have needed help.
The seats were very well packed, I had unpacked them and was sitting in the sun enjoying a cuppa within half an hour of getting home.
I'm very pleased with the seats and look forward to showing them off to friends and family.
Thankyou
Christine Dumford
Just to let you know the seat has arrived, delivery driver very helpful.
Seat was very well packaged and protected (always a concern when ordering via internet)and is an excellent quality. Now located in the garden it just needs the sunshine to show it off to its best.
Many thanks and good luck for the rest of the summer.
David
We have now put the bridge together, which was easy to do. I thought I would send you a picture as we are very pleased with it.
Thankyou very much.
Pat Denham
We just wanted to drop you a line to say how pleased we are with our bridge. It's just as described, wonderful quality and arrived as per your telephone message.
Kind regards
Just thought you'd like to know that the bridges were delivered fine and installed. I am very pleased with the quality and no doubt they will be a feature of my garden for many years to come.
Attached are a few photos of how they look in full autumn regalia!
Best regards
Just to let you know we are very pleased with our bridge.
Thanks so much for your help and for getting the order delivered so quickly in time for our presentation event.
Kind regards
Susi Cernoch
Village Manager
We received the bridge this afternoon and are very pleased with it.
Many thanks
Kind Regards
I just wanted to email to let you know that my husband has built our bridge this afternoon and we are thrilled with it. It is great quality and we love it.
Thank you
I wish to convey my heartfelt thanks for getting this new Rustic Bridge to me well ahead of our 50th wedding anniversary on the 25th.
As you can see from the photo it looks great, fitted together extremely easily and is of substantial quality. It was delivered today at around midday by a very cheerful chappie who was also very helpful.
I would be pleased to recommend your product and company to anyone who asked.
You are very pleasant people to deal with and my thanks again.
Yours sincerely. Alan Waters
Thankyou for the safe arrival of our bridge. We have now assembled it. Extremely well made and easy to assemble. It is now in place and we are very pleased. Very high quality product.
We would highly recommend you to anyone.
Thankyou
Great product. Abbey table arrived looks good. Excellent service, delivery first class.
Many thanks
Andy Mills
Thankyou so much for amazing service and a quality product. garden not finished yet, but bridge in pride of place.
Kind regards
Dave
I'm so impressed I've ordered two chairs from the same range. Will be recommending you to all my friends.
Once all items have arrived I will tke photos and put them on face book with your website attached.
Regards
Eilean
We wish you well at this time.
Tom and Ruth Neill
Just to let you know that the table has just been delivered. I must say its absolutely fantastic, great workmanship. I look forward to receiving the bench too. I'm going to have a look through your catalogue and see what else I can buy. Once again thankyou.
Regards
Eilean
Just wanted to thank your lady so very much for her help on the phone yesterday morning (sorry for not knowing her name) but she was ace.
Really looking forward to receiving our new investment in a few weeks.
Again, many thanks and kind regards.
Gill & Steve Clarke
Just to let you know that my bird table arrived safely today.
I'm really pleased with it, it's sturdy and attractive and looks very smart in my garden. Our feathered friends have already visited and approve too.
Thankyou Tony, I feel rather proud to have one of your well-crafted pieces.
With kind regards
Second seat arrived today due to the delivery firm having spare drivers.
Really chuffed with the seat design and quality, a credit to you and your company.
We will certainly recommend you to friends and family.
Thankyou once again for your help.
Thanks so much for sending me a TW sticker which arrived in the post this morning. The seat is now "complete" and many of our friends who have seen it so far have remarked on the build quality of both it and the Heritage bridge.
I said to them that I can't say anything else but that I am really very pleased with the products. Superb service and great value for money.
Many thanks again.
Kind regards
George
Your advice about the instructions very helpful.
The bridge itself I am very pleased with, I have included a picture.
Best regards
Just wanted to say how delighted I am with my new bridge delivered this morning.
All done and in position.
Many thanks
It's Steve from Wakefield. Just to say, thank you so much for your prompt service, making our rose arch and getting it to us so quickly. A beautiful arch - it's already in place and looks stunning.
Best regards
We finally got around to making the bridge that we purchased from you back in October last year.
My dad is very pleased with the ease of assembly with your instructions and with the end result.
Here are some pictures for you to look at or if you would like to use them on your website then feel free, thanks again for a pleasant purchase.
Simon Grimbly
Delivery was made this afternoon & I am well impressed with everything. It was so well protected/packed that it took near enough the same time to unpack as to assemble, which was very straightforward.
It really looks the part & I am more than pleased. When visiting, my friends & family will be well impressed & I'm sure that in due course there will be some "spin off" orders for you as a result.
Many thanks & I wish you both continued success.
Regards Roger Phillips
Kind regards
Regards
Sue
When you delivered our bridge a few months ago, I promised I'd send you a photo of it once it was in place. It's been there for some weeks of course now but we recently added some Japanese plants to our garden, so I thought you'd like to see it as it is now.
We are so pleased with it. It makes a beautiful centre piece for our Japanese garden.
Best regards,
Jules Lee
Hope you are well.
Just wanted to thank you and your team very much for the absolutely awesome bridge that you built. It was delivered on time and was very well packaged. It looks fabulous and my wife and I are absolutely delighted with it, the quality of build is the best I've seen and I'd highly recommend you to anyone. I'll send you some pictures once I have completely finished. till then thanks again.
Mary and Steve Chorley
and really looks an excellent piece of craftsmanship- we are very pleased indeed. Also a very big thankyou to your delivery driver who not only very carefully handled the bridge out of the delivery van, but before I knew what was happening took it into the back garden and left it very conveniently immediately next to the pond. All we had to do is unpack and slide into position. It really looks the part.
Excellent product and excellent service - thank you so much.
Kind regards
Ken dickson
Many thanks Margaret Morris
The table arrived on time and looks great. The extra leg room at the ends is just right. Thanks
very much.
Tom Alderson
Just to let you know that my rose arch arrived safely this morning. I have got it into my garage and it can now wait until the gardeners come on Wednesday when we will hopefully get it into place.
Thanks once again for the very good service.
With best wishes
Pam Twitchell
It was well packed and it is a very well made bench. I now have somewhere to sit to put on my boots and it looks like it will withstand all the highland weather can throw at it for years to come!
Thank you and kind Regards
Jacqueline
Thank you so much for my gorgeous giant abbey bird table. The blue tits have already found it so I'm waiting for the robin and blackbird now. along with the woodpecker. A perfect height for us to see them clearly from the comfort of our living room.
It arrived very well packaged with very polite delivery men. Hope you all have a great Christmas and New Year.
Regards
Just to let you know we've received the bridge and it's perfect.
Thankyou
Thanking you for your very good service.
Mrs Ruth Jackson
Bridge arrived today as promised - well packaged and totally undamaged. Now put together and in position. Excellent workmanship and looks brilliant.
Thankyou
Regards
Just to let you know I'm really pleased with my bridge which is now in place. Very easy to assemble by two people, just slats to be fitted. It feels very solid and well made. You were very helpful, friendly and great to deal with.
The service you provided was brilliant and we would have no hesitation in recommending you to anyone.
Best wishes
Thanks very much.
Teena
Bridge received in good order and it looks great and happy with the quality.
Thankyou for my Europa Bridge ........
Thankyou for a prompt delivery to deepest darkest Dorset. it arrived within 24 hours of your phone call to say it had been despatched....brilliant.
I was so pleased with it and the assembly by an OAP lady went very well. I have attached a picture to show it in place, it really sets off the garden. It's a joy to walk over it, though first across it was my cat and she sleeps on it in the sun. So definitely CAT approved.
The neighbours are as impressed as I am with the price and the exceptional quality. I shall definitely pass on your details to anyone who requests it.
Thankyou once again and feel free to use my picture or letter as a glowing endorsement of your product.
Just to let you know the bridge has arrived and is now in position in the garden.
Looks really awesome!
Thankyou so much for the quick turnaround and assistance regards delivery time, very much appreciated.
With best,
Rob
Just wanted to thank you and the team for our lovely bridge and for getting it to us in record time, so that all the grandchildren were able to run round in their Easter Egg Hunt without fear of an accident on the rotting old bridge.
When our house was built the builders re-routed our large brook 100 feet further down the garden. The original course, in what is now the middle of our garden, can get very boggy at wet times, hence the design and need for the bridge. We were able to remove the old bridge out of the way, where it can be dismantled, after our visitors go back to Germany.
Our new bridge was admired by all.
Many thanks
Thank you
Just thought I would let you know I have received my Rustic Garden Table Seat and am absolutly thrilled with it. Its what I hoped it would be, sturdy, comfortable, quality and an unbelievably good price. I will definatly be ordering the foot stool if you do those Rustic.
Thank you for the quick service too.
Kind Regards
Thank you for my Classica High Rail bridge (side rail height 28" with 4 crosses) which was delivered this morning, Wednesday, at 09.30 (following on from phone call on Tuesday evening).Your initial discussion and adjustment of the design, ease of ordering and efficiency of the follow up admin, completion of the work in just 2 weeks from the date of ordering, careful delivery, and the quality of the end product, has all been very impressive.
The builder who will be helping me install the bridge may not be available until about 2 weeks from now, but I am looking forward to seeing the assembled bridge in its final location across the stream in my garden.
Kind regards
We have assembled the bridge with no trouble at all,
I like to say how pleased we are with the quality of
workmanship and materials you have supplied, my husband was very impressed and thinks the chrome vanadium spanner is a touch of class (being a retired engineer) this is praise indeed.
Best regards
Les Stone