Free UK delivery on everything Over 40 years experience High quality Scandanavian redwood Handcrafted in the UK

Delivery & Returns

Delivery Info

All our furniture and bridges are manufactured and dispatched from our own workshop. We are now quoting roughly 2 weeks delivery time from receipt of order, however at peak times this may be slightly longer. All of our prices include delivery, and we will contact you regarding your delivery once it is ready to be despatched from our workshop.

Please note we do use an outside courier for our deliveries and they will only deliver to your door.

We are unable to book specific delivery days as all deliveries are booked onto a delivery round.

Please make sure upon delivery you have all of your consignments, if you are missing any for any reason please contact us within 5 days as after this time we are unable to take responsibility for any parcels that have failed to be delivered.

 

Returning a Product

At Tony Ward Garden Furniture we take every effort to ensure all products are dispatched to customers in perfect condition and without any faults. However if on receiving your item/s they are either unwanted, faulty or incorrect then please follow the information below.

PLEASE NOTE BESPOKE ITEMS CANNOT BE REFUNDED OR RETURNED.

 

Unwanted Items

If you buy an item from Tony Ward and find that on delivery you no longer want it or you have incorrectly ordered you can return it providing that the product is unused and in the condition that it arrived in, including any packaging. However, you must contact us within 5 days of delivery time.

We will arrange for the goods to be collected and returned to us and once received back to ourselves, we will refund the cost of the item/s excluding the original delivery cost and collection/return costs.

If payment was made via Paypal all refunds will be made minus any fees we have incurred on your origional order.

PLEASE NOT BESPOKE ITEMS CANNOT BE REFUNDED OR RETURNED. 

 

Faulty or Incorrect Items

If you receive a damaged or faulty item please contact us within 5 days of delivery so we can make arrangements to rectify the situation.

We will arrange a collection and on delivery back to ourselves will refund or replace your order.

Please note after this time we are unable to offer this service.

All items will be returned to our workshop at : Tony Ward Garden Furniture.

If in the unlikely reason there is a fault with your order or you wish to return it then please contact us on 01673 858899 or email us at info@tonywardfurniture.co.uk

What our customers say about us

Thank you for the table. It seems very well made and so nice for a change to have something constructed in England, especially in my ancestral county of Lincolnshire! Your customer service had been excellent- keeping me informed and sending me delivery details. I wish you every success in your business.
John
Beautiful high quality Chairs, highly delighted with the way we have been treated throughout and can't praise you all enough for your courtesy and prompt delivery.
Banks
The bridge was delivered and assembled no problem. We are most impressed with everything to do with the product and it's delivery. It is a beautifully made piece of kit, and easily put into place. The delivery man was very helpful so all in all you have two very satisfied customers.
Graham
Just wanted to say how delighted we are with our arch pond bridge which is well made and was delivered very quickly. I found the whole experience of dealing with you very easy and your customer service was first class. It was a pleasure to be given such timely and friendly service and a quality product that was competitively priced. Thank you
Carole Taylor Brown, Devon
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